FirstBank is introducing a range of customised financial services for its blind, partially sighted, and physically challenged customers, emphasizing its commitment to financial inclusion.
The new initiative will make banking more accessible across all the bank’s touchpoints. Measures include making transaction documents available in formats like braille, audio, large print, and digital files.
The bank will also upgrade its ATMs with high-contrast screens and voice-prompt commands, and issue cards with tactile motifs and braille inscriptions for easier recognition. This move aligns with the Central Bank of Nigeria’s financial inclusion strategy and global standards for disability rights.
