Polaris Bank has reaffirmed its commitment to exceptional customer experience while strengthening its environmental sustainability drive, as it joined organisations worldwide to mark the 2025 Customer Service Week themed “Mission: Possible.”
Speaking during the celebration, Kayode Lawal, the Managing Director and Chief Executive Officer, said quality service remains central to the bank’s culture and long-term success. He described consistency, thoughtfulness, and excellence as the pillars guiding every customer interaction at Polaris Bank.
Lawal thanked customers for their trust and feedback, noting that their insights continue to shape the bank’s innovation and service improvements. He assured customers of Polaris Bank’s resolve to deliver responsive and reliable service at every touchpoint.
To mark the week, the bank rolled out customer appreciation activities, staff recognition programmes, and learning initiatives across its branches and digital platforms, celebrating both customers and service champions within the organisation.
Beyond customer service, Polaris Bank also reinforced its sustainability agenda through a nationwide tree-planting campaign carried out in partnership with the Nigeria Conservation Foundation (NCF). The initiative covered three key locations: the Lekki Conservation Centre in Lagos, the Federal University of Agriculture, Abeokuta (FUNAAB) in Ogun State, and Sardauna Memorial College in Kaduna State.
The campaign, first launched in 2024 during World Environment Day, underscores the bank’s commitment to tackling climate change, reducing carbon emissions, and promoting environmental sustainability.
At the Lagos event, Executive Directors Chris Ofikulu and Sharafadeen Muhammad joined NCF officials and volunteers to plant trees. Ofikulu said the initiative reflects Polaris Bank’s belief that sustainability is not just a corporate responsibility but a business imperative that creates long-term value. He added that the programme aligns with the United Nations Decade of Ecosystem Restoration and the bank’s goal of planting 10,000 trees nationwide.
Muhammad stressed that environmental protection is a shared responsibility, noting that the initiative supports biodiversity conservation while delivering economic and social benefits.
In Ogun State, Yetunde Okeleye, Divisional Head, said the tree-planting exercise demonstrates Polaris Bank’s commitment to restoring degraded land, preventing erosion, and promoting climate resilience. In Kaduna, Kabir Lawal, Acting Group Head for the North West, described sustainability as a core part of the bank’s governance framework, guided by strong environmental, social, and governance (ESG) principles.
Representatives of the Nigeria Conservation Foundation praised Polaris Bank’s leadership, noting that the planted trees, both fruit-bearing and shade-providing, will support erosion control, food security, and ecosystem health.
Through its focus on service excellence and environmental stewardship, Polaris Bank continues to position itself as an institution committed to customer satisfaction, community well-being, and sustainable growth.
