FirstBank, a leading financial institution in West Africa, has launched cutting-edge facial biometric technology on its FirstMobile banking app, significantly enhancing the digital banking experience for millions of customers. This major upgrade, alongside other exciting new features, aims to provide seamless, secure, and efficient financial services.
The newly introduced features on FirstMobile are designed to cater to diverse customer needs, making banking more accessible and secure than ever. Users can now securely activate or register for FirstMobile using just their face, eliminating the need for traditional card details or complex verification steps. This feature includes advanced anti-spoof detection for robust account protection, a crucial step in mobile banking security. Customers can also instantly generate virtual credit cards directly within the app, providing a secure payment solution for online shopping and protecting primary card details.
New credit cards can be activated directly from the FirstMobile app, allowing customers to start spending immediately without delay. Additionally, eligible customers can now access salary advances with a convenient 3-month repayment option, providing much-needed financial flexibility. The update also includes overall performance enhancements and bug fixes, ensuring a smoother and more reliable app experience.
This innovative facial biometric solution is particularly beneficial for a wide range of customers, including new FirstBank customers looking for quick onboarding, diaspora customers who may not have physical cards, individuals with lost or expired cards, those who prefer to opt out of physical card use, customers experiencing card verification failures, and users without convenient access to card details. These features ensure seamless access to essential banking services like fund transfers and bill payments, promising swift, reliable, and convenient transaction processing for everyone.
“With these new services now live on FirstMobile, we are confident we will undoubtedly enhance our customers’ digital experience,” stated Chukwuma Ezirim, Group Executive, E-Business and Retail Products Division, FirstBank.
He added, “FirstBank is committed to innovative ways of delighting our customers so that they can carry out their transactions with no stress and and with utmost convenience. We understand the importance of keeping up with the evolving digital landscape, and we are dedicated to providing our customers with cutting-edge solutions that make banking simpler, faster, and more accessible. Our goal is to ensure that every interaction with FirstBank enhances customer satisfaction and builds long-lasting relationships.”
FirstBank continues to prioritize advanced innovative solutions and robust security measures to protect customer data, empowering users to transact effortlessly and manage their finances effectively.
