Digital banking platform PalmPay has reaffirmed its commitment to reliable, secure and responsive customer service as it joins organisations around the world in marking this year’s Customer Service Week, themed “The Extra Mile.” The fintech said its approach to customer service goes beyond resolving complaints, focusing instead on anticipating customers’ needs, strengthening protection tools and ensuring users can access support when they need it. According to PalmPay, this philosophy is reflected in its “PalmPay Dey For You” initiative, which combines security awareness, proactive protection and tools designed to help customers manage their accounts with greater confidence. Head of Marketing, PalmPay,…
Author: Elvis Eromosele
By Abdul Mahmud Reading Jesuyemi’s widely shared review of the three shortlisted books for the 2026 NLNG Prize earlier today left me genuinely disturbed, not only by the severity of the language of the reviewer, but by the sweeping manner in which he dismissed the works under consideration simply because they failed to rise to the prescriptive height he had set for them. There is a difference between rigorous criticism and imposing a private aesthetic standard upon bodies of works and then treating every departure from it as evidence of failure. The former opens a conversation about poetry; the latter…
The Lagos State Consumer Protection Agency (LASCOPA) has urged residents to speak up against consumer rights violations by promptly reporting fake, expired and adulterated products, misleading advertisements, poor services and other unfair business practices. The agency is encouraging consumers to “Tell it to LASCOPA” through its toll-free consumer helpline, 080 0005 2726, or via email at lasgcopa@gmail.com. Complaints can also be submitted through its social media platforms on Facebook, Instagram and X (formerly Twitter), all under the handle @lasgcopa. The General Manager/Chief Executive Officer of LASCOPA, Afolabi Solebo, Esq., said the toll-free line was introduced to provide consumers with a…
By Dr Elizabeth Ndubisi Eromosele The elders say that there are some things we only truly appreciate when we begin to lose them. Vision is one of them. Every morning, we open our eyes and enter a world we rarely stop to think about. We read messages, recognise faces, drive, work, study, cook, trade, use our phones and navigate our surroundings. We depend on our eyes for much of what we do, yet eye health is often one of the last things we consider when thinking about preventive healthcare. World Sight Day 2026, marked on October 8, offers an opportunity…
Leadway Group has commenced the second edition of Leadway Cares Week, its flagship annual corporate social responsibility (CSR) and community engagement initiative, with an expanded focus on healthcare, environmental sustainability, employee volunteering and community partnerships. The 2026 edition builds on the inaugural programme, which brought Leadway employees and community members together through blood donation drives, environmental sanitation, market clean-ups, food and incentive donations, free eye screening and medical interventions. This year’s programme extends those interventions to more communities across Nigeria while also strengthening the Group’s engagement beyond the country. Activities include environmental sanitation, community clean-ups, tree planting and blood donation…
The Lagos State Development and Property Corporation (LSDPC) has launched a digital payment platform, PayPortal, allowing customers to make property-related payments online around the clock and receive instant confirmation of successful transactions. The platform is part of the corporation’s efforts to modernise its operations, improve customer experience and respond to growing demand for faster and more accessible digital services. Ayodeji Joseph, Managing Director/Chief Executive Officer of LSDPC, said the initiative was driven by changing customer expectations and the increasing adoption of digital technology. “This is an evolution and adapting to changing needs of our old and prospective clients’ expectations. We…
Lagos State is strengthening its agricultural database to better understand farmers’ needs, track production across value chains and align food supply with the demands of its rapidly growing population. Dr Oluwarotimi Fashola, Special Adviser to the Governor on Agriculture and Food Systems, disclosed this on Tuesday at a press briefing in Alausa ahead of the 2026 World Food Day celebration. Fashola said the state was increasingly focused on understanding what farmers need to improve productivity while gathering reliable information on the volume and types of food commodities required to meet Lagos’ consumption needs. He said the database would help the…
The African Development Bank Group (AfDB) and ODI Global have entered a strategic partnership to develop financing instruments and policy solutions aimed at helping African countries tackle rising debt pressures, high borrowing costs and declining access to concessional finance. The partnership, formalised through a new Memorandum of Understanding (MoU), will combine the AfDB Group’s operational and financing experience with ODI Global’s independent research to develop practical approaches to reducing the cost of capital, mobilising private investment and expanding financing options for vulnerable economies. The agreement comes as African countries face growing pressure to finance infrastructure, energy, climate action and economic…
Dario Amodei, Anthropic CEO, earned $18 million in total compensation in 2025, putting him among the better-paid technology executives but still below some of the sector’s biggest earners. The figure was disclosed in Anthropic’s initial public offering filing, according to Reuters, as the artificial intelligence company prepares for a potential stock market listing that could value it at more than $2 trillion. Amodei’s compensation was driven largely by equity awards, reflecting the growing importance of company ownership in executive pay across the technology sector. Amodei’s annual salary, along with that of his sister and Anthropic President Daniela Amodei, was doubled…
Every October, Customer Service Week arrives with familiar choreography: branded shirts, balloons, cakes, appreciation messages, awards and social media posts declaring that “the customer is king.” For one week, businesses celebrate the people who keep them in business. Then Monday comes. The banners disappear, the photographs remain online, and customers return to unanswered calls, delayed refunds, unexplained charges, failed transactions, long queues and the familiar instruction: “We are working on it. Please be patient.” The problem is not that Nigerian businesses celebrate Customer Service Week. They should. Employees deserve recognition, and customers deserve appreciation. The real issue is that customer…