The Nigerian Communications Commission (NCC) has linked the recent quality of service (QoS) challenges experienced by telecom subscribers in Abuja to diesel supply disruptions affecting IHS Nigeria Limited, a major infrastructure provider that powers base stations used by Airtel and MTN in the Federal Capital Territory.
In a statement issued by Mrs Nnenna Ukoha, Head of Public Affairs at the NCC, the Commission acknowledged the service degradation and assured subscribers that urgent steps are being taken to restore network stability across affected areas.
According to the regulator, the disruptions arose from challenges in diesel supply to IHS facilities, resulting in intermittent outages at several base stations and a decline in service quality for mobile users in parts of Abuja.
The NCC further attributed the diesel supply issues to actions by the National Oil and Gas Suppliers Association (NOGASA), which reportedly interfered with fuel distribution to critical telecom infrastructure, thereby impacting network availability.
“The NCC recognises the critical role of reliable power supply in delivering optimal telecommunications services,” the statement said, reaffirming the Commission’s commitment to ensuring seamless connectivity for Nigerians.
To address the situation, the Commission said it is engaging closely with all relevant stakeholders, including infrastructure providers, network operators, and fuel suppliers, to remove bottlenecks in diesel supply and develop more sustainable solutions to prevent future disruptions.
The regulator added that it is facilitating dialogue between affected operators and industry players to ensure a swift resolution and the full restoration of services in Abuja.
Despite the current challenges, the NCC reiterated its commitment to creating a supportive regulatory environment that promotes the growth, resilience, and sustainability of Nigeria’s telecommunications sector.
The Commission also appealed to subscribers for patience and understanding, assuring the public that it will continue to provide updates as efforts to stabilise telecom services in the Federal Capital Territory progress.
